Digital products are delivered instantly or shortly after payment, so refunds work differently than for physical goods. We aim to fix problems first and refund when a fix isn't possible.

Replacement first

If a delivered product does not work as described, contact us on WhatsApp with details. Where the issue is on our side, we replace or re-activate the product at no extra cost.

When refunds apply

• Payment was made but the product could not be delivered.
• The product is materially different from its description and cannot be replaced.
• A duplicate payment was made for the same order.

When refunds do not apply

• Change of mind after successful activation.
• Account suspension caused by misuse or breach of the provider's terms.
• Buying the wrong plan after the plan was confirmed in chat.

How to request

Message us on WhatsApp with your order details and payment screenshot. Approved refunds are processed to the original payment method, usually within 3–7 business days.